From drugstore to trusted beauty destination for multicultural women.
CVS Pharmacy – Healthy Beauty Campaign
Strategic Branding | Multicultural Growth Platform
The Challenge
Multicultural women were spending heavily on beauty—but not at CVS. CVS lacked cultural relevance in the beauty aisle; competitors owned identity while CVS owned convenience.



What We Rewired
- Product-led → identity-led beauty storytelling
- Promotions → culturally resonant narratives
- Transactions → loyalty-driven relationships
What We Built
We developed a 360° multicultural campaign, in partnership with Bravo and UniWorld, anchored in the “My Beauty Is Defined By Me” platform. The work included a Spanish-language launch strategy and a loyalty engine through ExtraCare Beauty Club, so women could see themselves in CVS’s beauty story and feel recognized beyond the transaction.
What Changed
- +115% increase in reported consumer spend
- Top beauty sales per store across CVS nationally
- +7% ExtraCare Beauty Club growth in 6 months
- Nuance Salma Hayek named WWD “Launch of the Year: Mass”
OS Lens
This campaign shows how culturally intelligent storytelling shifts organizations from transactional marketing to trust-based growth.
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