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From drugstore to trusted beauty destination for multicultural women.​

CVS Pharmacy – Healthy Beauty Campaign

Strategic Branding | Multicultural Growth Platform

CVS Pharmacy – Healthy Beauty Campaign

The Challenge

Multicultural women were spending heavily on beauty—but not at CVS. CVS lacked cultural relevance in the beauty aisle; competitors owned identity while CVS owned convenience.​

CVS Pharmacy – Healthy Beauty Campaign

What We Rewired

  • Product-led → identity-led beauty storytelling
  • Promotions → culturally resonant narratives
  • Transactions → loyalty-driven relationships​
CVS Pharmacy – Healthy Beauty Campaign

What We Built

We developed a 360° multicultural campaign, in partnership with Bravo and UniWorld, anchored in the “My Beauty Is Defined By Me” platform. The work included a Spanish-language launch strategy and a loyalty engine through ExtraCare Beauty Club, so women could see themselves in CVS’s beauty story and feel recognized beyond the transaction.​

CVS Pharmacy – Healthy Beauty Campaign

What Changed

  • +115% increase in reported consumer spend
  • Top beauty sales per store across CVS nationally
  • +7% ExtraCare Beauty Club growth in 6 months
  • Nuance Salma Hayek named WWD “Launch of the Year: Mass”​
CVS Pharmacy – Healthy Beauty Campaign

OS Lens

This campaign shows how culturally intelligent storytelling shifts organizations from transactional marketing to trust-based growth.

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